Help & FAQs
Find answers to commonly asked questions about our services
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Frequently Asked Questions
General Questions
We offer a comprehensive range of IT services including IT Management, Cyber Security, Cloud Computing, Data Science & Analytics, Software Development, and IT Support Services. Our solutions are tailored to meet the unique needs of businesses of all sizes.
Gaftech Revolution India Pvt Ltd has been serving clients for over 10 years. During this time, we have helped hundreds of businesses transform their IT infrastructure and achieve their technology goals.
We work with businesses of all sizes - from startups and small businesses to large enterprises. Our flexible service packages can be customized to fit any budget and requirement.
Support & Services
We offer 24/7 support for our Professional and Enterprise plan clients. Our Basic support plan covers business hours (9 AM - 6 PM IST, Monday to Friday). Emergency support is available for all clients.
Our average response time is under 15 minutes for critical issues. Standard requests are typically addressed within 4 hours. Enterprise clients receive priority support with dedicated account managers.
Yes, we provide on-site support as part of our Professional and Enterprise plans. For Basic plan clients, on-site visits can be arranged at an additional cost. Most issues can be resolved remotely through our secure remote access tools.
Pricing & Billing
Our pricing is based on the scope of services, number of users/devices, and the level of support required. We offer transparent pricing with no hidden fees. Contact us for a customized quote based on your specific needs.
We offer both monthly and annual billing options. Annual plans come with a 15% discount. We also offer flexible payment terms for enterprise clients.
Yes! We offer a free initial consultation to understand your needs and provide recommendations. For certain services, we also offer a 14-day free trial so you can experience our quality before committing.
Security & Compliance
We implement industry-leading security measures including encryption, multi-factor authentication, regular security audits, and compliance with international standards like ISO 27001, GDPR, and SOC 2.
Absolutely. We take confidentiality seriously and are happy to sign NDAs before any engagement. All our employees are bound by strict confidentiality agreements.
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